FAQ

Q: How long will it take to process my order?

A: Please see the details about processing time on the shipping page.

Q: I submitted the wrong shipping address, what should I do?

A: Please contact me as soon as possible either through email or Instagram DMs. If the order has not been dispatched yet, then I can correct the error. Please note that I cannot recover packages that are lost outside of Canada.

Q: My order is a gift, is there a way to leave a gift message?

A: During the checkout process, you can leave me a message and I will make sure to pack the order with a customized message for the recipient.

Q: Are you open for commissions?

A: You can fill out this Google Form. I accept commissions on a periodic basis and when I am interested in the subject.

Q: What are your keycaps made of?

A: They are hand-sculpted out of polymer clay, baked on top of PBT keycap and finally, coated in either a matte or glossy UV resin finish. You can find out about the supplies I use on my IG reels!

Q: What are your socials ?

A: ♡ instagram: soupi.dumpling♡ reddit: the_cornpop // soupi_dumpling ♡ discord: soupi.dumpling#8312