Store Policies

Payment Methods

  • Currently, payment is only accepted through PayPal and Shopify Payment
  • All prices are listed in USD and are non-negotiable

Cancellation, Refunds and Exchanges

  • All orders are non-cancellable, non-refundable, and non-exchangeable. Please double check your order before proceeding with the checkout.

Taxes, Customs and Duty

  • It is the buyer's responsibility to cover for any tax charges. This includes customs/duty taxes in your country and other handling fees.

Returned, Lost, or Delayed Packages

  • We are not responsible for proxy services and stolen packages.
  • For packages that were lost or damaged, we will provide refunds when/if the insurance claim that is requested from the postal service is successful.
  • We will not be responsible for any damage that occurs after the package has been safely delivered.
  • We will not be responsible in the event that a package is not collected from the courier during the permitted delay if the recipient was absent at the time of the attempted delivery.
  • Please note that I CANNOT recover packages that are outside of Canada/US even if they are marked as returned to the sender, no refund will be provided in these cases.
  • In the case of returned mail in Canada/US, the customer will be responsible for covering the additional shipping charges if the customers provided the wrong address or delivery was unsuccessful.

Other disclaimers

  • By purchasing the artisan keycap, you are accepting that the artisans are handmade and there will naturally be small variations and a possibility of small imperfections.
  • Please be gentle with these keycaps, because they are made out of polymer clay, they are more fragile than resin and ordinary PBT and ABS keycaps. They may chip if not handled gently. DO NOT use alcohol, acetone, or any harsh chemical to clean the keycap.